Initially, you receive a 30 second greeting in English, then a redirect to press 1 if you want English. What? I thought we just heard this in English?
After three calls and finally learning to maneuver within the system quickly it still took exactly one minute and thirty seconds for me to hear the # for the extension I wanted to reach (Elections Office). If you try to shortcut the system to an operator by pressing “0” it redirects you to the beginning. “Beam me up, Scotty, there’s no intelligent life down here.”
Now of all of the places to cut the budget, why did the commissioners choose the primary interface the public has with the Courthouse? Possibly because they aren’t inconvenienced by the system themselves since they call on direct lines? Wouldn’t you think they could lend to the taxpayers a live person who at least answers the phone when you press “0”?
The Lubbock County Commissioners Court may not be broken, but it is a 4-cylinder engine limping along on 3 worn out spark plugs and one shiny new one who, we hear, is trying hard to not become co-opted by the system.
We’ve yet to figure out what it takes to get their attention. Complaints about the phone system fall on deaf ears. We’ve tried that.
Where does that leave us?